Suman Bhaskara
Exec. Director of UX at JPMorganChase, Bentley-UX, UCLA, corporate member of Design@Business
- Role
- Director - Employee Experience Channels at JPMorganChase
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Suman Bhaskara
A seasoned leader adept at steering Fortune 500 companies through digital transformations, supporting multi-million-dollar growth across North America, Europe, and Asia. Expert at aligning UX strategy with business, product, and technology goals, enhancing user efficiency, engagement, and overall customer satisfaction. Passionate leader recognized for empowering global teams, consistently delivering strategic innovation and impactful business solutions. Proven expertise spans diverse sectors in B2B and B2E including networking, aerospace, retail, financial services and enterprise software, driving UX excellence globally. Core competencies include Global UX Strategy, Cross-Product Experience Design, Digital Transformation Leadership, Data-Driven UX, Design Thinking & Human-Centered Design, and Organizational Leadership. Skilled in executive stakeholder management, organizational design, leadership development, and mentorship. Committed to fostering thought leadership within the UX community, mentoring emerging talent, and promoting UX best practices. An active contributor to the global UX community, recognized as a top speaker at UX-India (2024 & 2017) and Grace Hopper Conference (2019). Founded Honeywell\'s UX Studio, fostering innovation through collaborative usability testing and workshops. Mentored teams exploring AR/VR at Honeywell Aerospace Hackathon and judged Siemens Hackathon and Lollypop Designathon, significantly elevating UX literacy and driving data-driven decision-making across APAC.
Experience
Director - Employee Experience Channels
Aug 2021 — Present · Bengaluru, IN
Define exceptional experiences for the 350K employees of JPMC. Provide cohesive and frictionless experience for the Channels platform.Directed UX strategy for 3 verticals of Workplace, HR and Channel strategy, scaled global teams, and established a strong presence in India.Delivered 17+ cross-product initiatives that drove the adoption of internal tools and enhanced employee efficiency.
Education
Bentley University
User Research
2013 — 2015
UCLA
User Experience Design
2009 — 2009
Bangalore University
BFA, Advertising Design / Applied Art
1995 — 2000
Indian Institute of Management Bangalore
Certificate, Product Management
Stanford University
Human Computer Interaction course
2011 — 2011
UCLA
User Research
2010 — 2010
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