Sumana Talwar

Process Head @Softzeal Technology Private Limited

IN

As Process Head at Softzeal Technology, I lead backend operations for apprenticeship services, ensuring the alignment of operations with business objectives. I am responsible for optimizing workflows, enhancing service delivery standards, and fostering a high-performance team environment. My role includes overseeing HR/Operations and MIS teams, driving operational improvements, and ensuring full compliance with NSDC and regulatory standards.Successfully aligned operations with business goals through strategic planning, optimizing resource allocation and operational efficiency.Led continuous improvement initiatives that enhanced service delivery and ensured seamless compliance with NSDC and regulatory requirements.Spearheaded the development and implementation of KPIs to track performance and identify opportunities for process enhancements.Fostered a positive, collaborative work culture that drove team productivity and engagement.Played a key role in mentoring and developing HR/Operations and MIS teams, elevating their performance and skillsets.Skills:Operations Management, Strategic Planning, Service Delivery Optimization, Regulatory Compliance, Continuous Improvement, Workforce Allocation, Team Leadership, HR Management, MIS Operations, KPI Implementation, Employee Engagement, Process Streamlining, Apprenticeship Services Management, NSDC Compliance, Cross-functional Team Leadership, Performance Tracking, Operational Efficiency, Talent Development, Risk Management, Change Management, Workflow Optimization

Karnataka State Open University

Post Graduate Diploma in English, English Language and Literature

Institute of International Forensic Sciences

Advanced Diploma in Forensic Accounting and Fraud Examiner, Forensic Accounting and Fraud Examination

Mangalore University

Bachelor’s Degree, Zoology/Animal Biology