Sumana Talwar
Customer Service Operations Leader | Process Optimizer | Driving Efficiency & Exceeding Client Expectations | People Development Expert
- Role
- Process Head at Softzeal Technology Private Limited
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Sumana Talwar
With over 12 years of multifaceted experience across administration, human resources, and…
Experience
Process Head
Softzeal Technology Private Limited
Sep 2021 — Present · IN
As Process Head at Softzeal Technology, I lead backend operations for apprenticeship services, ensuring the alignment of operations with business objectives. I am responsible for optimizing workflows, enhancing service delivery standards, and fostering a high-performance team environment. My role includes overseeing HR/Operations and MIS teams, driving operational improvements, and ensuring full compliance with NSDC and regulatory standards.Successfully aligned operations with business goals through strategic planning, optimizing resource allocation and operational efficiency.Led continuous improvement initiatives that enhanced service delivery and ensured seamless compliance with NSDC and regulatory requirements.Spearheaded the development and implementation of KPIs to track performance and identify opportunities for process enhancements.Fostered a positive, collaborative work culture that drove team productivity and engagement.Played a key role in mentoring and developing HR/Operations and MIS teams, elevating their performance and skillsets.Skills:Operations Management, Strategic Planning, Service Delivery Optimization, Regulatory Compliance, Continuous Improvement, Workforce Allocation, Team Leadership, HR Management, MIS Operations, KPI Implementation, Employee Engagement, Process Streamlining, Apprenticeship Services Management, NSDC Compliance, Cross-functional Team Leadership, Performance Tracking, Operational Efficiency, Talent Development, Risk Management, Change Management, Workflow Optimization
Education
Karnataka State Open University
Post Graduate Diploma in English, English Language and Literature
1999 — 1999
Institute of International Forensic Sciences
Advanced Diploma in Forensic Accounting and Fraud Examiner, Forensic Accounting and Fraud Examination
Mangalore University
Bachelor’s Degree, Zoology/Animal Biology
1993 — 1995
Skills
- Auditing
- Strategy
- Microsoft Excel
- Accounting
- Leadership
- Management
- Management Consulting
- Business Analysis
- Analysis
- Financial Analysis
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.