Suman Adhikary
Senior Vice President - Customer Experience @ IRIS RegTech Solutions Limited | People-First Customer Leader | Empowering Teams & Customers to Drive SaaS Growth
- Role
- Senior Vice President - Customer Experience at IRIS RegTech Solutions Limited
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Suman Adhikary
Suman is a senior customer experience and enterprise SaaS leader with over 20 years of global experience driving customer value, retention, and advocacy. As Senior Vice President – Customer Experience at IRIS RegTech Solutions Ltd, he leads the end to end post-sales organization including onboarding, delivery, support, and customer success to ensure a frictionless, value-driven customer journey.He is known for building scalable customer operations, shaping customer-centric strategies, and aligning cross-functional teams around measurable outcomes. With deep expertise in SaaS, PaaS, CRM, data and integration technologies, Suman has created KPI-led frameworks, industry solutions, and thought leadership that elevate both customer impact and business performance.A strong advocate for innovation, collaboration, and operational excellence, Suman focuses on maximizing customer lifetime value and strengthening long-term partnerships.
Experience
Senior Vice President - Customer Experience
IRIS RegTech Solutions Limited
Apr 2025 — Present · Mumbai, IN
In my role as Senior Vice President - Customer Experience at IRIS RegTech Solutions Limited, I am responsible for driving strategic initiatives in post sales value delivery functions to enhance overall customer experience. This includes streamlining onboarding processes, improving customer support services, and enhancing customer success programs to drive satisfaction and retention.
Education
Dhadka NCL Vidyamandir
Higher Secondary, Physics, Maths, Chemistry, English
1992 — 1994
Jalpaiguri Government Engineering College
B.E, Electrical Engineering
1994 — 1998
Skills
- Integration
- Document Management
- Business Transformation
- Program Management
- Customer Service
- Machine Learning
- People Management
- Middleware
- Strategy
- Soa
- Business Process
- IT Strategy
- Data Analysis
- Sdlc
- Network Security
- IT Service Management
- Solution Architecture
- Practice Management
- Oracle
- Requirements Analysis
- Cloud Computing
- Master Data Management
- Architecture
- Resource Management
- Requirements Gathering
- Project Management
- Technical Leadership
- IT Management
- Bitcoin
- Management
- Team Management
- Pre-Sales
- Business Intelligence
- Vendor Management
- Service Delivery
- Global Delivery
- Digital Strategy
- Computer Security
- Paas
- Business Development
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