Sumana Sarkar
Incident Management Specialist
- Role
- Incident Management Specialist at Tech Mahindra
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Sumana Sarkar
With a solid grasp of ITIL principles, I serve as an Incident and Major Incident Management specialist committed to streamlined service restoration. I leverage strong analytical skills to rapidly diagnose issues, coordinate technical efforts, and implement robust incident management processes to reduce downtime and improve overall IT service reliability.
Experience
Incident Management Specialist
Oct 2024 — Present
Education
Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT
Bachelor of Technology - BTech
2020 — 2023
West Bengal State Council of Technical & Vocational Education and Skill Development (WBSCT&VE&SD)
Diploma engineering
2017 — 2020
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