Sumana Karn
General Manager @Lords Hotels & Resorts
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WORK HISTORY
General Manager @Lords Hotels & Resorts
Property Profile: A premium 4-star hospitality destination featuring 40 guest rooms, the signature Blue Coriander Restaurant, a dedicated Spa & Fitness Center, and comprehensive banquet, conference, and boardroom facilities.Full-Scale Operational Management: Directing daily operations for all guest rooms and F&B outlets, ensuring seamless inter-departmental synergy between Front Office, Housekeeping, Maintenance, and Kitchen teams.Revenue & Market Growth: Engineered a 30% increase in occupancy and an 18% rise in RevPAR month-over-month by executing targeted localized marketing strategies and elevating guest service standards.Transformational Leadership: Adopted a \"lead-from-the-front\" mentorship style, providing structured training and performance evaluations that significantly reduced staff turnover and boosted morale.Fiscal Optimization: Identified and implemented strategic cost-saving initiatives that slashed operating expenses by 20% while strictly maintaining premium service benchmarks.Quality Assurance Excellence: Consistently secured a Lords Quality Assurance score of 80%+, demonstrating a steadfast commitment to brand standards and guest satisfaction.
EDUCATION
Durgapur Society of Culinary Skills & Management Studies
Certificate course in Hotel Operations and Management
ABOUT SUMANA KARN
With 20+ years of experience in the hospitality industry, I bridge the gap between traditional service excellence and modern operational efficiency. As the current General Manager for Lords Group of Hotels in Rajkot, Gujarat, I am committed to achieving peak guest satisfaction scores and organizational profitability. My leadership style centers on \'leading from the front\'—providing the guidance, coaching, and strategic direction necessary to transform hotel operations and exceed brand benchmarks.\"
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