Suman Singh

About Suman Singh

I possess a proven track record in effectively managing client escalations, adeptly addressing complaints from top-tier stakeholders including CEOs and Service Heads. Furthermore, my tenure as a Customer Service Representative at Level 2 involved adeptly handling interactions with discerning clientele, showcasing proficiency in navigating and resolving challenges posed by elite customers.Fostering customer loyalty, encouraging open dialogue, and providing platforms for talent exhibition not only cultivates robust brand relationships but also fosters heightened customer engagement.*As a Growth Enabler I\'m part of driving and accelerating the growth trajectory for my organization by strategic initiatives and cultivating a culture of growth and excellence by providing quality leads and services solutions. Collaborating with team in certain project to fostering innovation across the organization.responsibilities that encompass my profile.*Lead Generation: focusing on driving business growth by generating leads, developing and implementing strategies to identify and attract potential customers or clients who are interested in the company\'s services.*Collaboration: Working with sales teams to ensure alignment between marketing efforts and sales goals, providing them with qualified leads and supporting them in converting leads into sales.*Relationship Building: Cultivating relationships with potential customers or clients through networking, outreach activities, and relationship-building initiatives using various platforms like Avaya, Genesys, voicebots, Apollo.io, Linkedin, Hubspot and Mobyx.*Reporting: Providing regular reports and updates to reporting person on lead generation performance, highlighting successes, challenges, and opportunities for improvement. I am deeply propelled about fostering accelerated growth and am committed to continuous learning and agile adaptation within any environment by adapting seamless integration into diverse cultures with enthusiasm.

Experience

1. Client Relations Specialist

   Se

   Apr 2024 — Present · Hyderabad, IN

Education

• Manipal University Jaipur

  Master of Business Administration, Data Science

• Manipal University Jaipur

  Master of Business Administration - MBA, Analytics and Data Science

• Coding Ninjas

  Data Analytics

• Chhatrapati Shivaji Institute of Technology Kolihapuri, P O Pisegaon

  Bachelor of Engineering - BE, Information Technology

  2012 — 2016

• Gandhi Memorial Higher secondary School

  10 th , Science

• Bhilai Nair Samajam

  12th, Mathematics and Computer Science

• CSIT

  Bachelor of Technology, Information Technology