Suman Saurav

About Suman Saurav

Experienced Information Technology Project Management with a demonstrated history of…

Experience

1. Delivery and Project Manager

   Hewlett Packard Enterprise

   Apr 2017 — Present · Pune, IN

   IT Infra & Service Delivery Professional with 12+ years of experience and success in driving IT Operational growth with keen eye on exploiting newer technologies for increasing revenues & cost containment for organization.Possess Excellent Leadership And Management Skills.Working closely with the Project Operations team of 18 members to handle daily activities of IT Services, I am assigned to handle global Vodafone Super WiFi Go project to cater mobility solutions driving service transition and operations which includes Feasibility (Site Surveys), Implementation & Operation Support across the Country.• Managing Service Desk Operations for BAU and 2nd level Escalation point• Managing escalations and maintaining customers relationship• Drives Service Level Agreement (SLA) adherence• Identify the correct technical teams required to complete the tasks given in the project and guide the teams to work on the request which helps the end customer with their requirement.• Monitoring project progress by hosting regular calls with the tech teams and project stakeholders• Track the financials for each project and ensure that HPE has the profit margin as agreed with the Account team.• Ensure that the projects completed are compliant as per HPE and customer standards• Leading the entire team on calls and meeting gathering the status and following up on the Deliverables and the Milestones of the Project.• Administer training programs for new hires and existing staff• Initiates monthly review with management, focused over team KPI’s, mitigating improvement plans and strategy to leverage service level improvement and customer satisfaction• Manage and increase the effectiveness and efficiency in Support Services, through improvements to each function as well as coordination and communication between support and business functions.• Monitoring the effectiveness of incident management and making recommendations for improvement

Education

• Indira Gandhi National Open University

  BCA & MCA, Computer Science

  2002 — 2008

Skills

• Management
• Networking
• Active Directory
• Windows Server
• Itil V3 Foundations Certified
• Service Desk Management
• IT Service Management
• Requirements Analysis
• Service Delivery
• Technical Support
• Operating Systems
• Sla Management
• Dns
• Troubleshooting
• Dhcp
• Incident Management
• Servers
• Itil
• Team Management
• Vendor Management
• Software Installation
• • Team Management. • Service Delivery Management. • Vendor Management. • Requir
• Pmp