Suman Saha
State Head - Collection & Business Strategy || Ex- Branch Head, Branch Manager, Process Head, Supervisor & Field Executive @Collection Operations & Management.
- Role
- State Head- Collection & Business Strategy at K1 Group
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Suman Saha
Dynamic and results-driven leader with more than 10 years of proven success in Collection Processes, consistently enhancing collection efficiency, reducing delinquencies, boosting profitability through strategic process improvements and effective team and business development. Self-DRA certified, with strong expertise in advanced operating systems, Microsoft and Google applications along with advanced MS Office. Skilled in internet research, IP systems, dialer operations, and CRM platforms. Experienced in both banking and non-banking collections, operations management and cross-functional team leadership. Known for building high-performing teams, exceeding targets, and driving Branch profitability. Adept at business development, strategic market analysis and implementing innovative solutions that support organizational growth.
Experience
State Head- Collection & Business Strategy
Nov 2025 — Present · West Bengal, IN
K1 FORCE Pvt. Ltd,( Unit Of K1 Group ) formed in the year 2013 which marks the strategic evolution of our earlier operations carried out for over 15 years under the proprietorship firm - ARSH ASSOCIATES and subsequently ARSAYAN GLOBAL with its Registered Office @ Odisha and Branch Offices @ Chattisgarh, Delhi & West Bengal.K1 FORCE is committed to serving its clients effectively and ethically in managing their debt recovery requirements. Based on extensive market research, we have structured our manpower into five key verticals:\"Field Team, Backup Team, Pickup Team, Tele-Calling Team and a dedicated Skip Tracing Team\".With your Support & Appreciation, We are planning to expand pan India soon-My roles in this organisation are mentioned below: 1) Manageing the Entire Collection Process For Banks & NBFC\' along with state Operations, Team Management, Branch Operations and New Business Development.2) Develop and execute state-level collection strategies and procedures to maximize debt recovery, optimize performance, and align operations with the company\'s overall business objectives.3) Ensure all field operations, collections, and resource management are cost-effective. This involves managing operational budgets and standardizing processes across the region to maintain consistency.4) Ensure that all collection activities within the state comply with company policies, local regulations (such as RBI guidelines in India), and legal standards. Conduct regular audits to verify compliance and mitigate risks5) Prepare detailed reports for senior management & director on state performance, financial outcomes, challenges, and key portfolio indicators along with Strategic Operations, New Business Development and Expansion Of Business.
Education
West Bengal University of Technology, Kolkata
HSC
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