Suman Mandal
Head of Talent Acquisition & Process Transformation @Webskitters Technology Solutions Private Limited
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WORK HISTORY
Head of Talent Acquisition & Process Transformation @Webskitters Technology Solutions Private Limited
Kolkata, IN
Driving enterprise-wide hiring strategy aligned with business growth, delivery expansion, and long-term workforce planning• Partnering with executive leadership on manpower forecasting, succession planning, and capability gap assessment• Leading leadership, niche, and critical-skill hiring across technical and business verticals to strengthen organizational depth & • Governing the end-to-end recruitment lifecycle from requisition approval to seamless onboarding• Designing competency-based interview frameworks, structured evaluation scorecards, and calibrated selection models• Establishing SLAs, TAT benchmarks, quality-of-hire metrics, and real-time dashboards to ensure measurable and transparent outcomes • Spearheading cross-functional process re-engineering to enhance scalability, compliance, and operational maturity• Implementing SOP-driven operating models aligned with ISO/CMMI standards and governance frameworks• Driving audit mechanisms, risk controls, and continuous improvement initiatives across HR operations, & • Optimizing ATS platforms and integrating automation across hiring workflows• Leveraging HR analytics for data-driven decision-making and process refinement & • Building multi-channel sourcing strategies including referrals and campus engagement• Strengthening employer branding to attract high-quality and future-ready talent & • Mentoring and elevating Talent Acquisition teams to achieve defined KPIs• Collaborating with HR, Finance, and Delivery to optimize hiring ROI and workforce productivity
EDUCATION
Pailan College Of Management and Technology
Batchelor of computer applications, Information Technology
IMS UNISON UNIVERSITY
Master of Computer Applications - MCA, Information Technology
SKILLS
ABOUT SUMAN MANDAL
With over 11 years of progressive HR leadership experience, I specialize in leadership hiring, strategic talent acquisition, and building succession pipelines that enable sustained business growth and organizational transformation. Currently serving as Head of Talent Acquisition and Organizational Process Transformation, I lead enterprise-wide hiring strategy while strengthening governance frameworks and operational excellence across the organization.My core strength lies in identifying, attracting, and nurturing leaders who shape culture, drive performance, and create measurable impact at every level. I bring deep expertise in executive search, headhunting, and competency mapping, leveraging workforce analytics and market intelligence to align talent strategies with evolving business priorities. By integrating structured assessment models with data-driven insights, I ensure the organization is equipped with future-ready leadership capable of scaling operations and navigating complex market dynamics.In my current mandate, I oversee end-to-end recruitment governance, establish structured interview frameworks, define SLAs and TAT benchmarks, and drive measurable quality-of-hire metrics. I also spearhead organization-level process transformation initiatives, implementing SOP-driven operating models aligned with ISO and CMMI standards to enhance compliance, scalability, and operational maturity.Beyond talent acquisition, I lead comprehensive HR functions including performance management, employee engagement, policy development, and structured appraisal governance. My approach focuses on building transparent, accountable, and performance-oriented HR ecosystems that unlock workforce capability while strengthening business alignment.As a strategic advisor to MDs, CEOs, and executive leadership teams, I ensure HR initiatives are aligned with corporate governance, compliance standards, and long-term growth objectives. I drive employer branding initiatives, strengthen talent pipelines, and foster a culture rooted in collaboration, ownership, and continuous improvement.I am passionate about cultivating people-centric organizations. Through campus hiring programs, corporate training initiatives, leadership development interventions, and structured talent experience frameworks, I contribute to building agile and future-ready teams. With a strong foundation in end-to-end employee lifecycle management and workforce analytics, my mission is to position HR as a strategic partner that drives innovation, engagement, and sustainable organizational success.
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