Suman Mandal

About Suman Mandal

IDT Advisor:• Utilises the existing landscape and identifies opportunities to grow and transform the business through the deployment of processes, data, and technology solutions. Works with business and IT to shape opportunities and align solutions with business strategies. Supports the IT Manager to capture and maintain the IT strategic response in the IT Strategic Plan.• Works independently under LT\'s supervision.The IT Advisor demonstrates an understanding of business vision, Budgeting, strategy, and KPIs, balancing these with knowledge about the Enterprise IT vision, strategy, and prevailing technology standards.Day to day the IT Advisor demonstrates curiosity about commercial problems and displays therequisite behaviors to drive Portfolio fulfillment of target KPIs by overviewing the project/Programe management.• Supports the IT Manager in contributing to business decisions through strong relationships, business and IT understanding, and external market perspectives.Operations Landscape Manager:•Operate multiple complex lubricant business applications in the Global Lubricants sales marketing portfolio.Manage suppliers across various teams to maintain business continuity and enable Shell to lead the Global Lubricants Market for 18th+ consecutive year with operational stability and proactive capabilities.

Experience

1. IT Operations Manager - Crude & Products (Trading & Supply)

   Shell

   Mar 2025 — Present · Bengaluru, IN

   Analyzing and understanding business functional and non-functional requirements for supportability impact, as well as assessing implications of landscape and portfolio changes and reviewing for enhancement and continuous improvement opportunities.• End-to end responsible for the IT operations of the relevant (Business Critical) product line, landscape or service according to agreed Service Levels and/or Operate Level Agreements• Responsible in supporting the IT Operations Manager for the IT operating plan, budget and operational lifecycle of the landscape• Responsible for managing supplier performance and contracts• Responsible for reviewing the landscapes and products for enhancement and continuous improvement opportunities• Responsible for compliance with the relevant information security, IT controls and legal and regulatory requirements• Responsible for the identification of systemic issues on (Business Critical) Landscapes, driving structural improvements while balancing costs with business value; supporting Service Operations Management (SOM) in optimizing landscape Total Cost of Ownership• Responsible with operational readiness activities of enhancements and project solutions. This includes analyzing and understanding business functional and non-functional requirements

Education

• Birla Institute of Technology and Science, Pilani

  Master of Technology (M.Tech.)

  2014

• Dr. B.C. Roy Engineering College

  Bachelor's degree

  2011