Suman Kumar Pramanik
ATSE at Salesforce (Sales Cloud) || 20X SuperBadge || 9X Salesforce Certified || All ⭐ Ranger || MBA from Kalinga University
- Role
- Associate Technical Support Engineer at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Suman Kumar Pramanik
Committed and certified Salesforce professional with a successful track record in the Salesforce domain since 2021. Finally appointed as an \"Associate Technical Support Engineer\" at Salesforce, specializing in delivering top-tier customer support. My journey began with a focus on self-improvement and achieving Salesforce certifications, demonstrating a dedication to excellence. In this role, I prioritize a customer-centric approach, leveraging my technical proficiency and robust problem-solving skills to ensure customer satisfaction. My commitment to continuous learning, strong documentation practices, and collaborative teamwork has been the foundation of my success. Excited to further contribute and excel in the dynamic world of Salesforce and customer support.\"Skilled in Salesforce.com as an Administrator including details knowledge of Lookup & Master Detailed Relationship, Reports & Dashboard, Approval Process, Integration, Validation Rule, Profile & Roles, Permission Sets, Automation Tools (like Process Builder, Workflow & Flows). Customized the Salesforce User Interface to align with specific business needs, creating custom Page Layouts, Record Types, Compact Layouts & Dynamic Forms.Moreover, I have experience working in the Deployment Process Task using Tools like Change Set, Workbench, VS Code & Ant-Tool. I have hands-on experience with handling data migration using Data Loader & Import Wizard. I have a good understanding of Salesforce Release Management and Sandbox Strategies and have worked in Agile Methodology.
Experience
Associate Technical Support Engineer
Oct 2023 — Present · Hyderabad, IN
Education
Chhattisgarh State Board of Secondary Education
Class- XII, Mathematics
2011 — 2012
Kalinga University, Raipur
Master of Business Administration, Finance and Marketing Department
ITM University, Raipur
Bachelor of Technology - BTech, Mechanical Engineering
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