Suman Ghosh
\"Dynamic Customer Service and Technical Support Expert | Senior Advisor with Proven Success in Telecom, Hospitality, and Utility Domains |Resolving Complex Issues | Proficient in SAP, ISU, and Multimedia Interactions.\"
- Role
- Senior Technical Support Specialist at Innover Digital
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Suman Ghosh
As a motivated and dedicated professional, I am seeking opportunities to utilize my…
Experience
Senior Technical Support Specialist
Aug 2024 — Present · Kolkata, IN
Providing expert technical support to APAC region clients and field enginners, addressing server related. Issues and ensuring optimal system performance based on the issue logs.Diagnose and troubleshoot server problems, offering effective solutions to enhance operational efficiency.Collaborating with cross functional teams to resolve complex technical issues and improve service delivery.Maintain detailed documentation of support processess, client interactions, issue resolution for future reference.
Education
Salt Brook Academy - India
12th
Don Bosco Hr Sec school Dibrugarh
10th
2002 — 2013
Dibru College,Bairagimoth P.O Dibrugarh-786001
dibru college bcom, Business/Commerce, General
2015 — 2018
Salt Brook Academy
11th and 12th, Business/Commerce, General
2013 — 2015
Dibru College
Bachelor of Commerce
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