Suman Dey
Zonal Manager Lead @Lenskart.com
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WORK HISTORY
Zonal Manager Lead @Lenskart.com
Kolkata, IN
To lead Retail Business off-line stores of part of West Bengal and North Bengal
EDUCATION
Swami Vivekananda Subharti University, Meerut
Master of Business Administration - MBA, Marketing
Saltlake
Master of Business Administration - MBA, Subharti University
SKILLS
ABOUT SUMAN DEY
An ambitious and analytical individual seeking a respectable position in an environment conducive to professional growth, which provides me the opportunity to utilize my 13+ years of expertise in the field of sales & Service and marketing, while making a significant contribution towards the success of the company.Sales & Retail Service Overseeing Retail sales for achieving increased growth & profitability Building brand focus, reviewing and interpreting market response to facilitate product To Drive Entire Product portfolio for Higher Profitability. Provide Inputs to Sells Team and Help to Build Capability of Retail Points To Build Best Class of Retail Experience Centre. Changes in Existing format as per Market demand and Customer engagement. Ensure Customer Journey so that Customer get Best Experience in all touch points. Responsible for NPS (Net promoter Score and CSAT), Mechanic Review, Market Analysis & Revenue Planning A strategic planner with functional expertise in Market Plan Execution, Distribution Network Development and implementation of effective business strategies. Analyse the latest market trends, track competitor activities and provide valuable inputs for fine tuning the sales and the marketing strategies. Explore New Market and BTL activity, Customer engagement for NPD. New initiatives taken for better Experience and analysis the ImpactBusiness Development Building and maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norm New Retail Store and dealer On boarding as per market requirement. Channel Management Identifying and developing channel partners for achieving business volumes consistently and profitably Evolving strategies and activities to achieve the desired business objectives and implement recognition campaigns for enhancing motivation ROLES AND RESPOSIBILITIES -Team Management Effectively organizing training programs for new recruits for achieving pre-planned business targets Leading, training & monitoring the performance of the team members to ensure efficiency in sales operations and meeting of individual & group targets Ensure Proper Manpower deployment with Product and process training,Ensure staff get continue training on sells Pitch and Customer Service Metrix
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