Suman Biswas
VP and Senior Digital Product Solutions - Wholesale Banking @IDFC FIRST Bank
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WORK HISTORY
VP and Senior Digital Product Solutions - Wholesale Banking @IDFC FIRST Bank
Mumbai, IN
Driving digital transformation for 25K+ corporate users in Wholesale Banking.• Owned and prioritized the digital product roadmap, guiding Product Owners, Business Analysts, SIT/UAT and Tech Squads to deliver scalable, compliant solutions.• Delivered payments, collections, cash management, liquidity, and corporate digital platforms.• Established governance frameworks, RBI compliance, and operational resilience (incident management, BCP).• Leveraged journey analytics, adoption KPIs, and Tableau dashboards to boost conversion and customer experience.
EDUCATION
Indira Gandhi National Open University (IGNOU), Delhi
Bachelor of Arts - BA
Karnatak University
Executive MBA in Marketing Management, Marketing
IIAS Education Group
Hospitality Administration/Management
Indian Institute of Management, Indore
Postgraduate Programme in Digital Transformation
SKILLS
ABOUT SUMAN BISWAS
Digital Transformation Leader with 20+ years of dual expertise across Telecom, FinTech & Banking, delivering enterprise‑scale platforms and customer‑centric innovation. Proven success in Wholesale & Retail Banking (payments, liquidity, debt management, omni‑channel engagement) and Telecom/FinTech ecosystems (mobile banking, digital wallets, AI‑driven CX) impacting millions of customers. Skilled in AI, automation, analytics, and regulatory compliance, driving adoption, resilience, and sustainable growth.
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