Suman Acharjee

About Suman Acharjee

I am a health insurance professional with 14+ years of experience across claims, operations, bancassurance, and branch-level insurance management, currently working as Deputy Manager – Zonal Claim Administrator (ZOCA) at Star Health and Allied Insurance Company.My core expertise lies in end-to-end health insurance claims handling, including:>Cashless and reimbursement claims adjudication>Medical document scrutiny and policy interpretation>Regulatory compliance as per IRDAI guidelines>Grievance handling and escalated claim resolution>Coordination with hospitals, TPAs, and internal stakeholdersI have hands-on experience in managing high-volume and complex claim cases, ensuring fair settlement, accurate decision-making, and timely turnaround (TAT) while maintaining strong focus on policyholder trust and transparency.Over the years, I have also worked across bancassurance, operations, sales support, and automotive insurance ecosystems, giving me a 360-degree understanding of insurance—from sourcing to settlement. Licentiate – Insurance Institute of IndiaI strongly believe that claims are the true test of an insurance company, and responsible claims handling builds long-term credibility.

Experience

1. Relationship Manager- Banccasurance

   Universal Sompo General Insurance Co. Ltd.

   Feb 2025 — Present · Agartala, IN

   Building and maintaining strong bank and customer relationships.>Achieving monthly sales and GWP targets in general insurance.>Conducting training for bank staff on product knowledge.>Resolving customer queries and ensuring smooth claim processing.>Managing policy issuance, renewals, and endorsements effectively.

Education

• Tripura University

  Bachelor of Arts - BA

• Pragati vidhya Bhavan

  HIGHER SECONDARY

• Insurance Institute of India

  Licentiate degree, Insurance