Sumalatha Basavaraj
Deputy General Manager at Schneider Electric | Sustainability Ambassador | Customer Centricity
- Role
- Deputy General Manager at Schneider Electric
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sumalatha Basavaraj
Passionate professional with Electrical experience in various sectors ranging from Power…
Experience
Deputy General Manager
Oct 2022 — Present · Bengaluru, IN
Expertise in Stake holder management for Commissionioning, IoT and cloud applications as L3 Expert Support. Advocate Customer Centricity, Speak up and express customer needs and expectations.Escalating customer issues to appropriate product and development teams ensuring to meet customer satisfaction.Collaborating with internal SE and Support entities to proactively address to prevent issues that may impact customers.Coach Support and Partners on Application usages, new features and knowledge gaps.Enhancing and driving process transitions. Regular connect with Businees management, Quality, and product entities to gain deeper insights, concerns and country expectations.
Education
MEI Polytechnic
Diploma, Electrical and Electronics Engineering
Visvesvaraya Technological University
Bachelor of Engineering - BE, Electrical and Electronics Engineering
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