Sumaiya Memon

Client Services Manager @ Akamai Technologies | Customer Success, Strategic Account Management

Role
Client Services Manager at Akamai Technologies
Location
Mumbai, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Client Services Manager

    Akamai Technologies

    Jul 2023 — Present

    Customer Success | Strategic Account Management | Customer Advocacy | Enterprise Stakeholder Management | Technical Advisory | Product Adoption & Optimization | Risk Mitigation | Value Realization• Enhanced customer experiences by serving as an internal advocate for client needs across product and engineering teams. • Identified opportunities for expansion and adoption of additional features, fostering long-term strategic partnerships. • Developed skills in client relationship management, product optimization, and cross-functional collaboration.• Representing customer needs internally with product, engineering, and support teams to ensure issues are addressed and improvements are made.

Education

  • M.H. Saboo Siddik College of Engineering - India

    Bachelor of Engineering - BE

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Sumaiya Memon — Client Services Manager at Akamai Technologies in Mumbai, MH, IN | Unifers