Suma

Experience

1. Senior Campaign Manager

   MarketOne International

   May 2020 — Present · Bangalore, IN

   SD360 - Project Management and Technical support: Planning and documenting project tasks. Creating Project plans and managing Allocation of work in jira and on time delivery. Eliminating blockers and potential risks Documenting projects process using various project management tools Ensuring top-quality results and project success Work closely with the Production Developers, Solution Engineers and QA team to assure alignment, understanding and efficiency from the client handoff through launch and reporting Setting up the instance for new clients Sequences and Workflows creation Solving technical support queries about the tool-SD360Sr. Campaign Manager Responsible to Manage ongoing MAP projects and tasks, including but not limited to campaign intake, build, launch and reporting Work with Production Management to establish and maintain campaign brief, build and QA checklists, and overall client handoff process Work closely with the Production Developers, Solution Engineers and QA team to assure alignment, understanding and efficiency from the client handoff through launch and reporting Ability to execute actions and tasks in MAP (pulling reports, review / QA of campaigns and assets, and final campaign activation) Resource planning and management across assigned projects Provide training & coaching to Junior CM Clear and crisp communication with client, push backs when required in professional tactful way. Maintaining Operations manual, Maintaining QA checklists, Sending MOM, following/recommending communication templates Gathering & understanding the requirements and translating clearly onto Jira and get it executed as expected. Getting back to internal/external stakeholders within agreed SLA’s and ensuring the overall project/campaign meets client SLA (working with production team) Scoping the work, sticking to SLA, flagging when client expectation is out of scope, resource utilization(tracking) within the agreed budget

Education

• Bangalore University

  Bachelor's degree, Business/Commerce, General

  2003 — 2006