Shaikh

About Shaikh

Over 5+ years of Incident & Major Incident Management Experience, Change Management…

Experience

1. Senior System Engineer Change Manager Release Manager Major Incident Manager Problem Manager

   Wipro

   Jul 2022 — Present · Pune, IN

   Conducts Change Management Service reviews forum to review overall Change Management performance for both Infrastructure and Application services• Overall governance of change management process for Standard, Non-standard, Emergency, Urgent changes for effective customer business • Emergency and Urgent changes handling with e-CAB preparation and end-to-end governance.• Scrutinizing change tickets for high risk and impact changes like Change implementation plan, backout plan, CI affected, Approvals, Technical teams involvement, responsibilities and availability, Ctask management, Test Plan, Communication plan, Schedule, etc. through Weekly Technical Review Board Call• Preparation of CAB agenda and reports • Representing changes in CAB meeting to customer for effective presentation and clearing customer queries with clarification. Evaluates and approves/rejects Change Requests prior to implementing in Production environment. • Conducting CAB meeting for detailed scrutiny of business-critical changes• Approving changes in Ticking tool after authorization in CAB and E-CAB• Post implementation review of failed or partial successful changes to ensure that they have met their objectives; if objective is not met ensures change is failed and closed.• Yearly Calendar preparation and maintaining on share location for Technical team visibility• Global change handling• Reviews failed changes (i.e. backed out, resulted in an Incident, etc.)• Miniating KPI for change management • Proposing Standard changes for approval to customer by analyzing change records to determine any trends as consideration • Manage the governance of the life cycle of changes and make sure that only authorized changes are implemented• Responsible for communicating and implementing the overall direction and management of the Change Management Process• Check Changes for ITIL compliance before they are presented to the Change Advisory Board (CAB)

Education

• Crescent High School & Junior College

  S.S.C

• Modern Education Society's Ness Wadia College of Commerce, Pune

  B.C.A

Skills

• Microsoft Office
• Management
• Team Management
• Customer Service
• Microsoft Excel
• Analysis
• Business Strategy
• Market Research
• Crm
• Business Analysis
• Data Analysis