Sulochana Amarasinghe

WORK HISTORY

EDUCATION

SKILLS

ABOUT SULOCHANA AMARASINGHE

Dedicated and results-driven IT Project Manager and Customer Service Expert with a proven track record of successfully overseeing and delivering complex projects within the telecommunications, automotive, and financial sectors. Leveraging years of leadership experience, Skilled in collaborating with cross-functional teams, I bring a unique blend of technical expertise and effective communication to drive project success. During my tenure as a Project Manager, I implemented Agile methodologies, resulting in streamlined workflows and increased project adaptability. Notably, my commitment to Agile practices contributed to a significant achievement – a 15% increase in project revenue, surpassing targeted goals.Before transitioning to project management, I served as a Customer Service expert at a leading telecommunications company, where I played a pivotal role in elevating customer satisfaction levels. My responsibilities included resolving complex customer issues, implementing service improvements, and developing training programs to enhance the customer support team\'s efficiency.Subsequently, at HSBC Bank, I continued to leverage my customer service expertise, ensuring a seamless and positive experience for clients in the financial sector. I implemented customer-centric strategies, leading to increased customer loyalty and satisfaction scores.Additionally, my experience as a Customer Care Executive at Mercedes Benz involved managing and enhancing customer interactions within the automotive industry. I implemented service enhancements, contributing to elevated customer satisfaction and brand loyalty.My diverse background across telecommunications, automotive, and finance equips me to navigate the intricacies of both technical project management and customer-centric approaches. I thrive on finding optimal solutions to accomplish mission-critical objectives, fostering strong relationships with stakeholders, and ensuring projects align with organizational goals. Passionate about technology and customer satisfaction, I consistently deliver high-quality results and improve team collaboration.