Suleman Khan

Call Handler @Nhs 24

Scotland, GB

First point of contact for concerned patient/ carer calling Scotland’s National urgent care line- Establish nature of call and identify appropriate assistance required- Search & amend computerised patient records to maintain accuracy- Use effective questioning skills and respect patient confidentiality, whilst working within NHS 24 protocols and legislative requirements- Use Third Party assistance tools to help communicate with caller (e.g. Language Line)- Identify immediate life-threatening situations and swiftly transfer to emergency SAS, maintaining a calm disposition whilst reassuring the caller