Suleman K.
Facility Helpdesk Exe. (Centralized) @ JLL I Ex- Spinny Cars I Ex- CarDekho I Ex- Eventliners I Ex- Cheil India I Ex- Capital First Finance(IDFC Bank) I Certified Lean Six Sigma Yellow Belt and Green Belt.
- Role
- Facility Helpdesk Executive (Pan India) at JLL
- Location
- North Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Suleman K.
8+ Years of experienced in sales and customer support professional adept at cultivating…
Experience
Facility Helpdesk Executive (Pan India)
Jul 2023 — Present · Gurugram, IN
Serves as a centralized point of contact for all facilities-related issues and requests. It ensures that the communication channels between staff, tenants, and facility management are streamlined and efficient.2. manages and tracks all facilities-related issues from the time they are reported until resolution. It helps capture relevant details, prioritize tasks, and assign them to the appropriate personnel or service providers.3. I ensures that all reported issues are acknowledged and responded to in a timely manner. It helps facilitate the prompt resolution of problems, minimizing disruptions to operations and ensuring tenant satisfaction.4. handles and manages service requests such as equipment installations, furniture relocations, and general support requirements. It ensures that all requests are properly addressed and fulfilled according to established protocols and procedures.5. Generate reports and analytics on various aspects, such as the number and types of issues reported, response times, resolution rates, and client satisfaction. These insights provide valuable data for improving operational efficiency and identifying trends or recurring issues.6. Maintain a knowledge base or provide self-service options for common issues and requests. This helps users access information and solutions independently, reducing the volume of inquiries and improving efficiency.7. Constantly evaluates its performance, collects feedback, and implements improvements to enhance service delivery. Regularly reviewing processes, leveraging technology, and incorporating user feedback helps optimize operations and meet evolving needs.8. Responsible to manage the pan India tickets to ensure all the parameters met as per client requirement and all the tickets are closed as per SLA (Service Level Agreement ).
Education
Government Industrial Training Institute, Jetpur
Computer Operating & Programming Assistant (COPA), Computer Operating
2015 — 2016
Delhi University
Bachelor of Arts - BA, BA Programming
2017 — 2019
Central Board of Secondary Education
12th, CBSE
2015 — 2015
Central Board of Secondary Education
10th, CBSE
2013 — 2013
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