Sulekha Saini

About Sulekha Saini

Salesforce Consultant with 3+ years of Salesforce experience and over 5 years in IT…

Experience

1. Salesforce Consultant

   Cloudsteer Technology Pte. Ltd

   Nov 2024 — Present · Gurugram, IN

   Own the product roadmap and strategy for assigned Salesforce solutions,ensuring alignment with business objectives and user needs. Lead onboarding, training, and enablement initiatives for internal and externalstakeholders, driving adoption and satisfaction with Salesforce products. Act as a trusted advisor to stakeholders, identifying opportunities to enhanceSalesforce functionality and deliver continued value. Develop and maintain product success strategies and best practices, leveragingdata and customer feedback to refine product features and user experiences. Collaborate effectively with senior-level management, cross-functional teams,and external partners to gather requirements, prioritize features, andcommunicate updates. Define and track key product success metrics to monitor adoption, usage, andoverall impact, iterating based on insights. Serve as the primary point of contact for product-related queries, building trustand fostering strong relationships with stakeholders. Review and analyze the user journey, identify optimization pain points andopportunities, and deliver targeted solutions. Facilitate collaboration between engineering, design, marketing, and customersuccess teams to ensure timely delivery of product enhancements. Work closely with sales and marketing teams to develop case studies, userstories, and product positioning materials that highlight Salesforce capabilities. Take a consultative approach in addressing challenges, aligning features withclient goals, and driving measurable outcomes.

Education

• Govt. Mahila Engineering College,Ajmer

  Bachelor of Engineering - BE

  2014 — 2018