Sulaiman Derac

About Sulaiman Derac

Currently pursuing a degree in Biology at Manhattan University, I serve as an ACE at Chick-fil-A Restaurants, where I assist shift managers with daily operations, ensuring efficient workflows and exceptional customer experiences. My core competencies include service standards, operational management, and team coordination, supported by a Serve Safe Certification and a commitment to excellence in service environments. At Chick-fil-A Restaurants, I collaborate with managers and team members to optimize performance, streamline processes, and maintain high standards of order accuracy and guest satisfaction. My experience reflects a strong dedication to fostering a positive and inclusive atmosphere, leveraging teamwork and adaptability to drive results. My goal is to apply my skills and experiences to create impactful contributions within dynamic and customer-focused environments.

Experience

1. Ace

   Chick-fil-A Restaurants

   Oct 2024 — Present · Wilkes-Barre, PA, US

   Assisted shift managers in leading daily operations, ensuring efficient workflow and excellent customer service.Supervised the drive-thru team, managing order accuracy and overall guest satisfaction.Helped delegate tasks, reassigned team members to different roles as needed, and helped coordinate employee breaks.Worked with managers and other ACES to assign team members to certain roles which complemented their strengths and weaknesses. Monitored performance metrics and implemented improvements to enhance order accuracy and drive-thru efficiency.

Education

• Manhattan University

  Biology, Biology/Biological Sciences, General

• Commonwealth Charter Academy Cyber Charter School

  High School Diploma

  2013 — 2025