Sulaiman Akhtar
Automotive Aftersales | 25+ Yrs Experience with Dealers & Distributors | UAE & India | Technical Support | FIRFT| Service, Parts & Warranty Operations|Customer Experience | Nissan| BMW| GM| Hyundai| Mercedes Benz| Daewoo
- Role
- Head - Technical Support & Service Engineering - Aftersales at Get Montalvo
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sulaiman Akhtar
I am an automotive aftersales leader with 25+ years of experience across OEM…
Experience
Head - Technical Support & Service Engineering - Aftersales
Apr 2024 — Present · Gurugram, IN
Leading a team of six in resolving critical technical field issues and ensuring dealer satisfaction.Collaborating with R&D, engineering, and plant teams to enhance product quality and improve first-time fix rates.Driving compliance initiatives, including Extended Producer Responsibility (EPR) and Cybersecurity Management Systems (CSMS).
Education
Symbiosis Institute of Management Studies
PGDBA, Marketing/Marketing Management, General
2007 — 2009
Jamia Millia Islamia
Bachelor of Engineering (B.E.), Mechanical Engineering
1996 — 2000
Skills
- Warranty
- Spare Parts
- Engineering
- Strategy & Leadership
- P & L Management
- Project Management
- Aftersales
- Manufacturing
- Customer Satisfaction
- New Business Development
- Automobile
- Warranty Management
- People Management
- Microsoft Office
- Key Account Management
- Automotive Aftermarket
- Powertrain
- Dealer Operations
- Global Exposure
- Team Management
- Team Leadership
- Strategic Planning
- Supply Chain Management
- Automotive
- Change Management
- Vehicles
- Customer Service
- Customer Experience
- Cross-Functional Team Leadership
- Marketing Strategy
- Customer Relationship Management
- Techno-Commercial Operations
- Product Development
- Negotiations & Communication
- Analysis
- Team Building
- Management
- Data Analytics
- Dealer Management
- Business Strategy
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