Sulaiman Abdul-Mateen
Enterprise Technical Account Manager at Avalara
- Role
- Enterprise Technical Account Manager at Avalara
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Sulaiman Abdul-Mateen
Experienced Product Support engineer with a demonstrated history of working in the computer software industry. Strong information technology professional skilled in Team Building, Contact Centers, Management, Hardware, Software, Networking and increasing customer value through customer education and customer experience.
Experience
Enterprise Technical Account Manager
Feb 2020 — Present · Raleigh-Durham, NC, US
Provide technical management and health maintenance for Enterprise customers. Serve as the technical escalation and ownership point across multiple products to meet support entitlement levels.
Education
North Carolina Agricultural and Technical State University
Bachelors, Economics
1991 — 1995
Skills
- Troubleshooting
- Technical Support
- Process Improvement
- Operating Systems
- Software Documentation
- Training
- Sharepoint
- Testing
- Management
- Team Building
- Software Installation
- Business Process Improvement
- Public Speaking
- Networking
- Veterans
- Strategic Planning
- Call Centers
- Leadership
- Healthcare Information Technology (Hit)
- Unix
- Hardware
- Customer Service
- Microsoft Office
- System Administration
- Healthcare Information Technology
- Network Administration
- Team Leadership
- Cloud Computing
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