Sulagna Ghose
Senior Associate @ Eternal | Order Management, Employee Training, Data analysis
- Role
- Senior Associate at Eternal
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sulagna Ghose
As an Associate at Eternal, I contribute to the design and training of the AI interface…
Experience
Senior Associate
Oct 2024 — Present · Gurugram, IN
Designed and trained Eternal’s AI interface,Nugget, to ensure a seamless and intuitive user experience.Led multiple end-to-end projects, managing planning,execution, and cross-functional collaboration from concept todelivery.Conducted fraud analysis to enhance customer transparencyand mitigate risks in key operations.Served as Escalation Queue Specialist,resolving critical issues with speed and accuracy.Acted as front-line mentor to junior associates
Education
St. Xavier's College, Ranchi
B.sc, Biotechnology
2016 — 2019
Notre Dame Academy
1-12
2001 — 2016
Sam Higginbottom University of Agriculture, Technology And Sciences (SHUATS)
M.sc, Food Science and Technology
2019 — 2021
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