Sulabh Kamra

About Sulabh Kamra

GCC HR Leader | HR Transformation | Global Shared Services | Employee Relations | Talent Strategy | HR DigitalizationI am an HR leader with 18+ years of experience building and transforming HR functions across Global Capability Centers (GCCs), Shared Services, and Business Partnering environments.My work sits at the intersection of strategy and execution — designing HR operating models, scaling global delivery hubs, and driving enterprise-wide transformation across people, process, and technology.Currently, I lead HR Services, Payroll, and Employee Relations for employees at BT, while enabling global HR delivery through India-based GCC structures. I am responsible for building scalable HR operations, strengthening employee relations frameworks, and partnering leadership on workforce strategy, talent, and organizational transformation.Over the years, I have led large-scale transformations including:• HR operating model redesign across HRBPs, COEs, and Shared Services• Scaling HR Shared Services into a 250+ FTE GCC hub• HR technology transformation (ServiceNow, SuccessFactors, automation)• Global workforce strategy, org design, and talent transformation• Managing unions and complex employee relations across India, UK, and EuropeEarlier in my career, I built operations from the ground up (0 → 3,400 employees at Accenture), led talent acquisition transformation programs, and designed scalable hiring models in high-growth environments.I am passionate about building future-ready HR organizations that are digital, scalable, and aligned to business outcomes.

Experience

1. India Head of HR Services, Payroll & Employee Relations Bt

   BT Group

   May 2022 — Present · Gurgaon, IN

   Leading HR Services, Payroll, and Employee Relations for a workforce in India, while supporting global HR delivery through GCC structures.Key highlights:• Scaling India HR Shared Services into a 250+ FTE global delivery hub• Driving global HR operating model transformation across COEs, HRBPs, and Operations• Leading multi-phase transformation (rationalization → consolidation → India transition)• Managing end-to-end HR operations and payroll with strong SLA and governance frameworks• Heading Employee Relations for India, including labour compliance, complex cases, and union environments• Implementing HR technology transformation (ServiceNow, SuccessFactors, automation)• Partnering leadership on org design, workforce strategy, and large-scale transformation initiatives

Education

• XLRI Jamshedpur

  PGDHRM, Human Resources Management/Personnel Administration, General

• Amity University

  Master's degree, Business Administration and Management, General

  2005 — 2007

• Jagan Institute of Management Studies (JIMS)

  Bachelor's degree, Bachelor's of Computer Application

Skills

• Business Development
• Recruiting
• Time Management
• Market Research
• Screening
• Business Analysis
• Employee Engagement
• Management Consulting
• Business Strategy
• Talent Acquisition
• Team Management
• Human Resources
• Talent Management
• Performance Management
• Crm
• Competitive Analysis