Sulabh Doshi
Senior Director at Cognizant driving Digital Transformation and Operations
- Role
- Senior Director at Cognizant
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sulabh Doshi
With over two decades of experience in Technology and Telecommunications, I lead as Senior Director at Cognizant, specializing in Digital operations and customer experience for digital-native Enterprises. My expertise lies in building and scaling global customer experience, sales enablement, and lead qualification programs, with teams spanning India, the US, Eastern Europe, and Latin America. I am passionate about leveraging AI-driven solutions to enhance response quality and scale operations efficiently. My mission is to deliver strategic solutions that help clients achieve measurable growth, with my recent portfolio ranging between $40–$75 million and achieving consistent double-digit growth. By focusing on innovative process design and seamless execution, I drive impactful operational outcomes and customer success. Our scaled Gen AI Implementations around Quality Automation and Chatbot interactions with Seller were awarded in H1 and H2 respectively
Experience
Senior Director
Feb 2022 — Present
Lead and grow Customer Experience and Sales Operations programs for Digital Natives
Education
IIT Bombay - Shailesh J. Mehta School of Management
Master of Business Administration (M.B.A.), Business Administration, Marketing and Operations
2002 — 2004
National Institute of Technology Karnataka
Bachelor of Engineering (B.E.)
1997 — 2001
Skills
- Business Development
- Vendor Management
- Lean Management
- Team Management
- Consulting
- Requirements Analysis
- Key Account Management
- Account Management
- Business Process Improvement
- Six Sigma
- Pre-Sales
- Business Strategy
- Transition Management
- Pricing
- Management
- Key Account Relationship Management
- Project Management
- Outsourcing
- Service Delivery
- Business Analysis
- Business Transformation
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