Sukumar R

About Sukumar R

I am a strategic product leader with over 20 years of experience specializing in AI and machine learning products. My career has been defined by a proven track record of developing and delivering innovative Generative AI, ML, and conversational AI solutions at enterprise scale, particularly within the healthcare, government, and technology sectors.With an MBA, I have acquired a comprehensive understanding of various business functions, including finance, marketing, operations, and human resources. This knowledge equips me with a holistic perspective to identify opportunities, analyze risks, and make informed decisions that align with corporate goals and drive sustainable growth.Furthermore, my MS in Information Systems empowers me with advanced technical skills and a deep understanding of emerging trends in the digital landscape. I excel in harnessing the power of technology to streamline processes, optimize data management, enhance cybersecurity, and drive digital transformation initiatives.Throughout my career, I have consistently demonstrated the ability to lead cross-functional teams, optimize operational efficiency, and deliver complex projects on time and within budget. I excel in fostering collaboration and aligning business and technology strategies to maximize organizational performance.As a strategic thinker and effective communicator, I am skilled at translating complex technical concepts into clear and actionable insights for stakeholders at all levels. I thrive in dynamic and challenging environments, leveraging my strong analytical skills to solve problems and seize opportunities that create value and drive competitive advantage.Passionate about ongoing learning and professional development, I stay at the forefront of industry trends and emerging technologies. I am committed to leveraging my diverse skill set and knowledge to make a meaningful impact, driving innovation and growth in an ever-evolving business landscape.Specialties: Managerial skills, project management, client communication, adhere to strict deadlines, UX, Section 508, web design, content writing and editing experience. Strong communication skills.

Experience

1. Senior Product Manager - Consulting

   Centers for Medicare & Medicaid Services

   Jan 2015 — Present · Baltimore, MD, US

   Product Vision & Strategy:• Developed comprehensive GenAI strategy for healthcare applications, resulting in $12M annual operational savings• Led vision and roadmap for AI-first products, including conversational interfaces and personalization engines• Established AI quality framework reducing model errors by 40% and improving user trustProduct Development & Implementation:• Developed and launched NLP-powered chatbot system serving 2M+ monthly users with 85% resolution rate• Integrated LLM-based search functionality, improving accuracy by 45% and reducing support tickets by 30%• Developed personalization algorithms increasing user engagement by 25%Leadership & Execution:• Led ML science, engineering, and UX teams in developing and shipping AI-powered features• Established partnerships with 10+ product teams to drive technology adoption• Managed $15M annual product budget and development roadmap• Reduced feature deployment time by 60% through streamlined processesKEY AI/ML PROJECTS & INNOVATIONSCurrent GenAI InnovationsHealthcare Virtual Assistant Platform• Developed LLM-powered healthcare guidance system using GPT-4 and RAG, achieving 92% user satisfaction• Developed custom prompt engineering framework improving response accuracy by 40%Intelligent Document Processing• Built multi-modal GenAI system reducing processing time by 85%• Implemented few-shot learning techniques reducing model training time by 60%

Education

• Texas McCombs School of Business

  Postgraduate Degree, Artificial Intelligence and Machine Learning

• University of Illinois Urbana-Champaign

  Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services

• Ferris State University

  Master of Science - MS, Management Information Systems, General