Sukul Bagai

About Sukul Bagai

Have you ever experienced the convenience of using Microsoft Excel on the go? Or gotten delighted with a deal that you found on the Amazon app? If so, you might have seen a glimpse of my work in action already!Hello, I am Sukul - a product manager with a passion for crafting experiences that resonate with users and leave a lasting impact. For the last 4 years, I’ve had full ownership of the Microsoft Excel app on mobile phones and tablets. With over 120 million customers, I\'ve focused on enhancing key performance indicators - such as Monthly Active Users (MAU) by 30% and Retention rates by 5%, while maintaining an NPS of over 50 & ratings of over 4.7 on the App Store. Most recently, I have driven the AI CoPolit vision & strategy for Excel mobile app. Prior to my role at Microsoft, I have worked as a Software Developer at Amazon for 2 years - where I worked on multiple mobile marketing & deals initiatives, driving organic app installations by 15% and boosting deal-related order rates by 4X.In my experience, I have cultivated a diverse skill set that spans technology, marketing, and monetization. However, what truly sets me apart is my ownership, my resilience, and my ability to collaborate effectively with teams that span across geographies & disciplines. I believe in working on the latest technologies in this shifting era of AI & Automation - that will allow me to further expand my skills and expertise. It will also aid me in furthering my personal mission - which is to use my creativity and leadership skills in order make a difference & leave an impact. You can find a glimpse of that passion on my website, sukulbagai.com. Please feel free to reach out to me via email, LinkedIn or phone. You can also access my resume through this link: https://bit.ly/sukul-resume. I look forward to hearing from you soon and connecting over mutual interests

Experience

1. Product Manager 2

   Microsoft

   May 2021 — Present · Hyderabad, IN

   Product owner of, and responsible for end-to-end functioning of the Microsoft Excel app on all mobile & tablet devices - having 120M MAU, NPS >50, App Ratings >4.7Excel Mobile App Champ [Jul ‘24 - current]- Driving product strategy & vision for Excel mobile CoPilot, getting leadership alignment for AI funding- Raised cloud file-open reliability from 97% → 99% by aligning Android & iOS shared partner teams- Driver for team’s weekly shiproom & bug triage meetings, sustaining 0 partner escalations and 100 %compliance while onboarding seven new ICs | Resolved 150+ in-market bugs, contributing to +5 NPS- Thought Leadership: Pioneered the use of LLM-based tools for auto-analyzing & triaging 100k+ monthlycustomer feedback verbatim, reducing 3 month effort to 1 day effort | Setup process for entire team[Promoted] Strategic 1 year Rotation — Excel for Web [Jul ‘23 - Jun ’24]- Supported org goal of providing a flagship web product | Closed top desktop-parity feature asks- Improved fonts & formatting user experience from 3.7 → 4.3 | Improved pictures reliability by 80%Excel Mobile & iPad - Execution PM [May ‘21 - Jun ’23]- Drove execution through 12 devs, leading to maintained product NPS (50+), app store ratings (4.7+)- Conducted research to identify new iPad-specific patterns, that improved app engagement by 5%- Contributed to org-wide goal: improved app retention by 10%, increased commercial MAU by 30%

Education

• St. Columba's School

  12th - CBSE, Physics, Chemistry, Maths with Computer Science

  2013

• XLRI Jamshedpur

  Master of Business Administration - MBA, Marketing

  2019 — 2021

• Manipal Institute of Technology

  Bachelor of Technology (BTech), Computer Science

  2013 — 2017

Skills

• Python
• Javaserver Pages (Jsp)
• Algorithms
• Html
• Data Structures
• Css
• Teamwork
• C
• Programming
• Web Development
• C++
• Javascript
• Java