Sukriti Mahajan

Associate Technical Support Engineer @Salesforce

Bengaluru, IN

Assisting customers in troubleshooting their MC cloud. This involves debugging, troubleshooting, and ensuring issues are fully resolved.Manage highly visible, global and strategic customer reported issues and ensure 100% customer satisfactionDeveloping and maintaining technical expertise in assigned areas of SFMC.Analytical, troubleshooting, and problem-solving expertise in SFMCProviding SFMC feature explanation and SFMC best practicesManaging customer expectations and the customer experience to maximize customer satisfaction.Actively maintaining and participating in work-related training and up-skilling activities.Demonstrating the ability to research, document and prioritize customer issues, leveraging internal tools and escalating to relevant teams as necessaryMultitasking and performing effectively under pressure and meeting all support related KPIs as outlined by businessCreating and curating knowledge content. Replicating issues in demo accounts and helping customers to troubleshoot the issue as per the standards.