Sukhpreet Dang

About Sukhpreet Dang

Over the last 16 years, I have found myself consistently drawn to one kind of work -…

Experience

1. Senior Manager - Client Success

   Mentora

   Jul 2021 — Present

   Involved in Strategic planning and forecasting; appraise performance; resolving problems; and addressing staffing needs- Regular participation in business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of Mentora- Driving continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership- Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders- Managing workflow, escalating problems or variances in the information and data to the relevant owners and following through on resolutions- Identifying and eliminating root cause barriers to accuracy, productivity, and quality through regular After Action Reviews- Driving tactical execution of key initiatives building and managing the road map to achieve the Client Success team’s vision - Developing and achieving performance goals and objectives in order to achieve customer expectationsManaging a team of 5-6 Program Managers; developing performance metrics to drive team performance and business results- Ensuring supervisory responsibilities in accordance with Mentora’s policies and procedures; include interviewing, training, and motivating employees; planning and assigning work; rewarding and reviewing employees; and effective conflict resolution- Handling individual and team performance expectations and goals, monitoring real-time service levels and schedule adherence and holding the team accountable for meeting and exceeding performance targets- Leading the learning, training and development for all the associates, and managers in the positive correlation between customer experience and productivity- Creating and deploying learning calendars and ensuring compliance- Effectively partnering and building productive working relationships with direct reports, peers, leadership, and other departments

Skills

• Project Management
• People Management
• Stakeholder Management
• Team Leadership
• Budget Monitoring
• Vendor Management
• Crm
• Customer Relationship Management (Crm)
• Contract Negotiation
• Process Management
• Client Billing
• Project-Based Learning
• Profit Sharing
• Client Relations
• Back-End Operations
• Relationship Management
• Operational Support
• Budget Forecasts
• Client Rapport
• Scope Management
• Operations Management
• Operational Planning
• Project Leadership
• Client Services
• Risk Management
• Team Management
• Operational Execution
• Business Process
• Management
• Resource Management
• Program Management
• Program Facilitation
• Operational Excellence
• Cost Management
• Revenue Cycle Management
• Business Process Improvement
• Strategy
• Time Management
• Budget Management
• Scope Planning