Sukh Singh Nandhra
Senior Programme Lead @Allwyn UK
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WORK HISTORY
Senior Programme Lead @Allwyn UK
Watford, GB
Responsible for delivery and operational readiness of the core digital platform supporting the transition of the UK National Lottery to its new operator. The programme underpinned a nationally regulated, revenue-critical service with immovable launch deadlines and significant public and regulatory scrutiny.Led a £20m+ multi-supplier transformation covering replacement and integration of the National Lottery digital ecosystem including customer channels, player account management and CRM capabilities, ensuring continuity of service for millions of players and retail partners.Key Responsibilities & Achievements• Owned end-to-end delivery confidence and readiness for launch of new National Lottery digital services (Web, iOS and Android), supporting a high-volume transaction platform.• Provided executive reporting and risk assurance to senior leadership, enabling informed go-live decisions and regulatory readiness.• Directed a delivery organisation of internal leads and multiple strategic suppliers including Scientific Games, Deloitte Digital, Zenitech, Salesforce, Experian and Worldpay.• Established programme governance, integrated planning and cross-supplier coordination across technology, operations, product and customer service teams.• Managed programme budget, commercial delivery performance and supplier accountability across a complex contractual landscape.• Led resolution of integration, performance and operational risks across a multi-vendor architecture under strict launch timelines.• Coordinated operational readiness, service transition and support model preparation to ensure continuity of a nationally important public service at go-live.• Acted as senior escalation point across business and technology stakeholders, aligning executive leadership around delivery strategy, risks and mitigations.• Drove collaboration between business, operations and technology functions to protect customer experience and revenue during operator transition.
EDUCATION
Brunel University of London
BSc (Hons), Computer Science
The Open University
Professional Certificate, Management
Havering College of Further & Higher Education
BTEC National Diploma, Computer Science; Computer Technology
ABOUT SUKH SINGH NANDHRA
Senior Programme / Transformation Leader with 20 years’ experience delivering business-critical and regulated technology transformations across a variety of industries. Trusted by executive leadership teams to take accountability for high-risk initiatives with immovable deadlines, complex supplier ecosystems and significant customer and revenue impact.Proven track record leading £20m–£50m+ programmes including operator transitions, corporate separations, platform replacements and digital operating model redesign. Experienced in stabilising challenged deliveries, establishing executive governance, and driving operational readiness for major go-lives supporting high-volume with customer experience and service at the core.Strong commercial and stakeholder leadership across multi-vendor environments (onshore and offshore), including supplier assurance, contract performance and executive reporting. Regularly operates at C-suite level, providing delivery confidence, risk transparency and decision support to senior business and technology leadership.Core strengths include: transformation mobilisation, service continuity planning, operational readiness, supplier operating models, regulatory readiness, and recovery of complex programmes under time pressure.
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