Sukhman Dhillon

Disability Case Manager @Manulife

Waterloo, ON, CA

Managing and overseeing complex disability claims within the Absence Management Services (AMS)*Assessing and reviewing medical documentation to determine claim eligibility and ongoing management.*Acting as a liaison between clients, healthcare providers, and internal stakeholders to facilitate effective communication and claim resolution.*Developing and implementing return-to-work plans in collaboration with clients and employers *Conducting thorough investigations into claimant eligibility, including verifying medical conditions and assessing functional abilities*providing empathetic listening and support throughout disability claim management