Sukhmandeep Singh
Servicenow Developer @Cognizant
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WORK HISTORY
Servicenow Developer @Cognizant
ON, CA
Customized the ServiceNow portal to enhance UI/UX and streamline IT service access, improving user satisfaction.Developed and optimized Flow Designer workflows to integrate Spark API with Virtual Agent, reducing response time by 30% and boosting automation.Led the design and implementation of AI-driven chatbots, enhancing conversational capabilities and user interactions.Applied agile practices to deliver scalable solutions, ensuring high-quality, on-time project execution.Troubleshot and resolved production issues, minimizing downtime and ensuring system reliability.Integrated third-party systems using REST/SOAP APIs, improving operational efficiency and data flow.
ABOUT SUKHMANDEEP SINGH
ServiceNow Developer with 2.5 years of experience in designing and executing ITSM,ITAM…
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