Sukhmandeep Singh
Technical Advisor @Concentrix
Waterloo, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2024 — Present
Technical Advisor @Concentrix
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Provide multilingual customer support for 50+ daily calls, resolving 90% of technical issues during first contact•Maintain 95% proficiency rating in Concentrix supported OS and comparable technologies while achieving 4.8/5 customer satisfaction score•Track and document 200+ weekly customer interactions, reducing average resolution time by 15%
EDUCATION
N/A
Lambton College
Postgraduate Degree, Big data analytics
2016 — 2020
Chitkara University
Bachelor of Technology - BTech, Computer Science
ABOUT SUKHMANDEEP SINGH
Dynamic professional with expertise in quality assurance, software testing, and data…
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