Sukhdeep Singh

Business Analyst @Tata Consultancy Services

Toronto, ON, CA

Act as a liaison between business stakeholders and technical teams to gather, analyze, and document requirements related to fraud detection and transaction monitoring.Monitor and analyze suspicious transactions using Splunk, ServiceNow, and Rewards Ops to detect potential fraud patterns and anomalies.Collaborate with Fraud and Risk Management teams to assess, investigate, and resolve fraud cases in a timely and compliant manner.Develop dashboards and reports for stakeholders to track fraud trends, KPIs, and project performance metrics.Serve as a liaison between internal teams and client stakeholders to align business goals with fraud risk mitigation strategies.Document and interpret business requirements related to fraud detection workflows and recommend process improvements.Conduct root cause analysis on fraudulent activities and provide insights to enhance fraud prevention protocols.Use ServiceNow for incident tracking and case management, ensuring proper documentation and escalation.Prepare regular fraud analysis reports and insights for internal and client-facing leadership.