Sukesh Ippili

About Sukesh Ippili

As a Support Engineer 2 at Blue Yonder, I provide technical support and solutions for the company\'s cloud-based supply chain platform, which serves over customers worldwide. I use ServiceNow, a leading IT service management tool, to manage service-level agreements, incidents, problems, and changes, ensuring high customer satisfaction and timely resolution.Before joining Blue Yonder, I worked as an IT Analyst at Tata Consultancy Services, one of the largest IT consulting firms in India. There, I developed and deployed web applications using C#, Visual Studio, and SSMS Database, delivering multiple projects for clients.I have a Bachelor of Technology (B.Tech.) in Electronics and Communications Engineering from KIIT University, where I learned the fundamentals of designing, testing, and troubleshooting electronic and communication systems. I am fluent in English, Hindi, and Telugu, and I am passionate about learning new technologies and solving complex problems.

Experience

1. Technical Support Engineer 2

   Blue Yonder

   Dec 2021 — Present · Hyderabad, IN

   L3 Support Engineer – Enterprise Store Operations (Retail Domain)• Provide advanced technical support and troubleshooting for enterprise retail store operations products.• Analyze customer issues and deliver effective, timely technical solutions.• Perform detailed code analysis and root cause investigations to identify and resolve defects.• Utilize monitoring tools such as Splunk and AppDynamics for comprehensive log analysis.• Develop automation scripts using PowerShell and SQL, reducing team workload by 20%.• Lead biweekly/weekly client calls to review open issues and facilitate ad hoc triage discussions as needed.• Collaborated closely with the consulting team during a client Azure migration, providing critical technical troubleshooting and expediting issue resolution during hypercare.

Education

• KIIT - Kalinga Institute of Industrial Technology

  Bachelor of Technology (B.Tech.), Electronics and Communications Engineering

  2011 — 2015

• Sri Chaitanya College of Education

  Intermediate, Mpc

  2010 — 2011

• St.xavier's High School

  10th, maths,English,social science,science,hindi

  2008 — 2009

Skills

• English
• Atmel Avr
• Microsoft Excel
• Powerpoint
• Vhdl
• C++
• Microsoft Word
• Public Speaking
• Teamwork
• Matlab
• C
• Programming
• Core Java
• Verilog
• Pspice
• Teaching
• Windows