Suryo Sukendro

About Suryo Sukendro

I’m an engineering leader with over 20 years of experience building, scaling, and…

Experience

1. Sr Software Development Manager, Amazon Connect

   Amazon Web Services (AWS)

   Sep 2014 — Present

   I lead a team of software developers and telecom engineers responsible for the global telecom infrastructure for Amazon Connect - the contact center product from Amazon Web Services. We design, build, operate the network on both data and telecom layer, all built using AWS services such as EC2, VPC, CloudFormation, S3, Kinesis, Lex, Polly, and much more. Interested in joining the Amazon Connect team? Hit me up! We are always hiring talented software developers and telecom engineers. Some of the things that kept us busy recently:* https://aws.amazon.com/about-aws/whats-new/2020/12/amazon-connect-voice-id-provides-real-time-caller-authentication-for-more-secure-calls/* https://aws.amazon.com/about-aws/whats-new/2020/07/amazon-connect-adds-call-recording-apis/* https://aws.amazon.com/about-aws/whats-new/2018/12/amazon-connect-adds-real-time-customer-voice-stream/* https://aws.amazon.com/blogs/contact-center/amazon-connect-with-amazon-lex-press-or-say-input/* https://aws.amazon.com/about-aws/whats-new/2018/07/amazon-connect-now-supports-using-cross-region-amazon-lex-bots/* Moving Large Scale Contact Centers to Amazon Connect - https://youtu.be/vFG1FBsUGD0 * How Intuit Innovates their Contact Center with Amazon Connect - https://youtu.be/kSYdKxZkkRw

Skills

• Video
• Perl
• Ip Multimedia Subsystem
• Computer Network Operations
• Linux
• Product Management
• Program Management
• Uma
• Gsm
• Wireless
• Sip
• Networking
• Troubleshooting
• H.264
• Telecommunications
• Umts
• 4g