Sukanya Bhatta
Process Trainer & Quality Analyst | Dispute Resolution Expert | Data-Driven Operations Specialist | Client Relationship Manager | Multilingual Communicator
- Role
- Standard Process Trainer and Quality Analyst at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sukanya Bhatta
Hello! I\'m a seasoned Operations Specialist with over 8 years of experience in cash…
Experience
Standard Process Trainer and Quality Analyst
Apr 2021 — Present · Bengaluru, IN
Overseeing the resolution process for high-stakes disputes across multiple regions including Germany, the UK, Ireland, Belgium, and the Netherlands Conducting rigorous quality checks and audits on dispute management processes, handling over cases in two years Designing and delivering training programs for new hires and existing staff in dispute resolution processes Auditing and improving email communication practices, enhancing overall quality across operations Acting as the Single Point of Contact (SPOC) for both clients and operations, facilitating effective communication and process updates Identifying and communicating operational challenges to clients to streamline and enhance procedural efficiencies
Education
St. Xavier's College, Ranchi
Bachelor's degree, English Language and Literature, General
2014 — 2017
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.