Sukanksha Peter
Support Operations Specialist | Fullscript
- Role
- Support Specialist at Fullscript
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sukanksha Peter
With a strong background in data security, storage solutions, and IT infrastructure, I specialize in creating robust backup solutions that protect critical data. I have successfully led projects, including reducing customer escalations through strategic data management, while simultaneously mentoring junior engineers and leading cross-functional teams.PMI Certified in Generative AI for Project Managers| Google Certified Professional in Project Management | Commvault Certified Professional
Experience
Support Specialist
Jun 2025 — Present · Ottawa, ON, CA
Resolved 70+ daily inquiries maintaining over 95% CSAT consistently• Improved resolution efficiency by 30% through process optimization• Delivered empathetic multi-channel support to practitioners and patients• Managed order, refund, subscription and shipping-related issues• Collaborated cross-functionally to resolve escalations and discrepancies• Skills: CRM • Ticketing systems & Case Management • SLA compliance • Order processing & Refund Management
Education
University of Guelph
Master's degree, Project Management
Kendriya Vidyalaya (KV)
High School Diploma, High School/Secondary Diplomas and Certificates
MVGR College of Engineering
Bachelor's degree, Electrical, Electronics and Communications Engineering
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