Sujoy Mukherjee

About Sujoy Mukherjee

As a senior associate help desk at Wipro, one of the world\'s leading IT service providers, I use my expertise in Zscaler Zero Trust Exchange, a cloud-based security platform, to ensure the network and the customer service are secure and efficient. I also handle various infrastructure issues, such as mainframe, IBM notes, Bitlocker, Microsoft 365 apps, PC reimage, and software and hardware problems, resolving them quickly and effectively. I have a strong background in tech support, with three years of experience in different roles and industries. I worked as a technical support specialist at BT, a global telecommunications company, and as a seller support executive at Aegis Group, a business process outsourcing firm. In these positions, I developed and demonstrated skills in team leadership, active listening, and decision making, which helped me achieve high levels of client and organizational satisfaction. I hold a B.Tech degree in Electronics and Communication Engineering from Haldia Institute of Technology, and I have completed multiple certifications in SharePoint, communication, and decisiveness. My goal is to continue learning and growing as a tech professional and to leverage my skills and knowledge to deliver innovative and effective solutions.

Experience

1. Senior System Engineer

   Cognizant

   Oct 2024 — Present · Kolkata, IN

   Working as a Senior System Admin working on Software Installation, Troubleshooting on Microsoft 365 applications, TJX company application troubleshooting

Education

• Haldia Institute of Technology

  B.Tech, Electronics and Communication Engineering

  2014 — 2018