Sujnan Acharya
Attended SDM College of Business Management
- Role
- Customer Service Associate at Firstsource
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sujnan Acharya
I am a BBA graduate with a strong interest in finance, accounting, financial operations…
Experience
Customer Service Associate
Nov 2023 — Present · Bengaluru, IN
Worked as a Customer Service Associate at Firstsource, handling customer interactions through voice and email with a strong focus on problem resolution, customer satisfaction, and service quality. Responsible for addressing inquiries, resolving complaints, and managing sensitive customer data using CRM tools, while adhering to company policies and compliance standards. Consistently met key performance targets such as quality scores, response time, and first-call resolution. Known for maintaining a professional and empathetic approach, even under high-pressure situations, and contributing to team performance through collaboration and adaptability
Education
SDM College of Business Management
Bachelor of Business Administration - BBA
2019 — 2021
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