Sujith Golla

About Sujith Golla

I\'m a Business Analyst with 5+ years of experience at the intersection of AI, data…

Experience

1. Business Analyst

   Blue Cross Blue Shield of Arizona

   May 2023 — Present · AZ, US

   Collaborated with cross-functional teams to gather, analyze, and document business requirements for a Healthcare Claims Optimization Project, using Microsoft Dynamics 365, resulting in a 20% reduction in claims processing time and a 15% improvement in customer satisfaction. Conducted in-depth gap analysis, SWOT analysis, and feasibility studies to resolve operational issues, ensuring data flow accuracy and compliance with HIPAA and CMS guidelines, leveraging tools such as Tableau for visualizing compliance metrics. Acted as a liaison between business units, external stakeholders, and Agile development teams, facilitating the communication of requirements using Slack and MS Teams, achieving a 95% acceptance rate for delivered features. Authored detailed business requirement documents (BRDs), use cases, user stories, flow specifications, and change requests, leveraging tools like Jira and Azure DevOps to maintain traceability and enhance project documentation. Designed and implemented process improvement strategies using Power Automate and Visio, reducing manual intervention in workflows by 25% and enhancing process clarity through BPMN diagrams. Provided first and second-level support to internal and external customers, achieving a 90% issue resolution rate within SLA timelines by employing Salesforce Service Cloud and effective root cause analysis through Splunk. Utilized advanced data analysis techniques with tools like Excel (Power Query, Macros), SQL, Power BI, and Alteryx, uncovering key insights that drove actionable recommendations, resulting in a 10% increase in operational efficiency. Facilitated Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, using Miro to ensure 100% alignment of user stories with project goals, delivering projects on time and within budget.