Sujitha N
CIS - ITSM & Discovery Certified | Servicenow- CSA & CAD Certified
- Role
- Programming Analyst at Cognizant
- Location
- Salem, TN, IN
- LinkedIn followers
- 500 followers
About Sujitha N
Having 2 years of technical experience in the IT industry, specializing in delivering ITIL-aligned IT Service Management (ITSM) solutions using ServiceNow. Skilled in implementation, configuration, customization, and support of ServiceNow applications, with expertise in Script Includes, Business Rules, Client Scripts, UI Policies, widget, ui action,service portal customization and process automation using Flow Designer and Complex Workflows.Strong experience in Incident, Problem, Change, and Knowledge Management, as well as Catalog Item development and RITM customization. Adopt at working closely with clients and end-users for requirement gathering, solution design, and implementation. Proficient in analyzing requirements, delivering scalable solutions, and ensuring alignment with ITIL standards.Certified in CSA, CAD, CIS-ITSM, and CIS-Discovery, with a strong aptitude for Governance, Transformation, and Innovation (GTI) — ensuring compliance, driving workflow modernization, and implementing innovative, value-driven solutions.My career objective is to leverage my technical expertise and problem-solving skills in a growth-oriented environment, delivering high-quality ServiceNow solutions that enhance operational efficiency, optimize processes, and create measurable business value.
Experience
Programming Analyst
Sep 2024 — Present · Chennai, IN
Education
Sona College of Technology
Bachelor of Engineering - BE, Electrical and Electronics Engineering
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