Sujitha MacHavarapu
Dynamics 365 CE Customization Support
- Role
- Platform Technical Advisor at Infosys
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Sujitha MacHavarapu
Having Total 7+ years of experience in Information Technology. • Exposure in Sales…
Experience
Platform Technical Advisor
Jun 2025 — Present · Hyderabad, IN
Provide deep technical advisory support to partner support engineers for resolving complex issues in Dynamics 365 CE. • Act as an escalation point for critical cases, ensuring resolution through in-depth analysis, debugging, and collaboration with Microsoft product engineering teams. • Guide partners on best practices in solution design, deployment, and configuration management using tools like XRM Toolbox, Plugin Registration Tool, and Power Platform Admin Center. • Contributed to improved partner satisfaction by mentoring support engineers and ensuring quality and consistency in case handling. • Collaborated with product teams to escalate bugs and influence product improvements based on partner feedback and real-world scenarios.
Education
Malla Reddy Engineering College
Bachelor of Technology - BTech
Malla Reddy College of Engineering & Technology
Master of Technology - MTech
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