Sujitha MacHavarapu

Dynamics 365 CE Customization Support

Role
Platform Technical Advisor at Infosys
Location
Hyderabad, IN
LinkedIn followers
500 followers

About Sujitha MacHavarapu

Having Total 7+ years of experience in Information Technology. • Exposure in Sales…

Experience

  1. Platform Technical Advisor

    Infosys

    Jun 2025 — Present · Hyderabad, IN

    Provide deep technical advisory support to partner support engineers for resolving complex issues in Dynamics 365 CE. • Act as an escalation point for critical cases, ensuring resolution through in-depth analysis, debugging, and collaboration with Microsoft product engineering teams. • Guide partners on best practices in solution design, deployment, and configuration management using tools like XRM Toolbox, Plugin Registration Tool, and Power Platform Admin Center. • Contributed to improved partner satisfaction by mentoring support engineers and ensuring quality and consistency in case handling. • Collaborated with product teams to escalate bugs and influence product improvements based on partner feedback and real-world scenarios.

Education

  • Malla Reddy Engineering College

    Bachelor of Technology - BTech

  • Malla Reddy College of Engineering & Technology

    Master of Technology - MTech

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Sujitha MacHavarapu — Platform Technical Advisor at Infosys in Hyderabad, IN | Unifers