Sujith Prabhu

Team Manager - Operations - Amazon (Alexa Shopping)

Role: Operations Manager at Amazon
Location: Chennai, TN, IN
LinkedIn followers: 500 followers

About Sujith Prabhu

AI and Machine Learning Manager - Ops with over 8 years of experience in optimizing AI-powered systems. My key achievements includes successfully managing teams responsible for AI/ML initiatives and improving annotation quality for 4+ years. Proven track record in executing platform migrations, driving cross-functional initiatives that enhance satisfaction metrics, cost-to-serve, and maintain high-quality standards.

Experience

Operations Manager
Amazon
May 2024 — Present
Spearheaded a 20-member team executing annotation and validation workflows, improving Amazon Search AI relevance and accuracy. Collaborated with Product and Program Managers to validate model outputs, enabling the successful launch of the Buy Me feature. Drove Search Ops Integration, consolidating compliance and operational risks across support teams and providing visibility to site leaders. Developed Non-Productive Time (NPT) Deviation Framework to identify misclassified hours and minimize their impact on production efficiency. Secured cross-functional alignment and integrated fixes across Tech, Ops, and Program teams to complete HLD → ATLAS migration for 14 projects in 3 months. Improved the quality of a newly transitioned team from 92% to 97% in two months through root cause analysis, bottom quartile agents coaching and best-practice adoption. Recognitions: Leader of the Quarter (Q1 2025), Zenith Award (Nov 2024).

Education

Easwari Engineering College
Bachelor of Technology, Information Technology
2013 — 2017

Contact information

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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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About Sujith Prabhu

Experience

Operations Manager

Education

Easwari Engineering College

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