Sujith Easwaramoorthi

About Sujith Easwaramoorthi

Having 18+ years of experience in IT Operation Management that includes System administration, Data Centre Monitoring, • 12+ years of IT service Management experience in Bilingual Service Desk/EUC team handling Major Incident, Management, Problem Management, Change management, Project Management and Operations Management• 8+ years of extensive IT Infrastructure Project Management and 10 years of experience in IT infrastructure management & support with Service Delivery.• Experience in IT Governance like Business Continuity & Disaster Recovery, Information Security & Risk Compliance, IT Service Management & SLM as per ITIL standards, ISO & OSHAS• 8+ Years of experience in managing track leads of various tracks.• Proficient with Onsite and offshore delivery model and methodology.• Prepared scope of work in line with RFP and technical proposal, reviewed the SoW with customer and signed off• Ability to execute complex project tasks on time and within budget.• Possess strong client facing skills, delivery focused and proficient in managing cross functional teams/ Projects.• Outstanding leadership skills along with strong interpersonal skills, Verbal and written communication skills.

Experience

1. Engagement Delivery Lead

   Cognizant

   Apr 2022 — Present · Chennai, IN

   At Cognizant Technology Solutions, fulfilled pivotal role of Engagement Delivery Lead, managing the entire lifecycle of IT operations, which included profit and loss accountability, technology upgrades, and oversight of a diverse infrastructure setup. High-value accounts supervision, process efficiencies, and team leadership were the cornerstones of the undertaken role. Critical to this position was the ability to liaise with and present to stakeholders at every level, championing customer satisfaction, operational excellence, and comprehensive financial oversight. The role\'s success was measured through continuous service improvement, inventive problem-solving, proactive risk management, and the nurturing of cross-functional team talent.

Education

• Annamalai University

  Master's degree, IT

  2005 — 2009

• Sri Venkateswara Vidhyalya Matriculation Hr. Sec. School

  HSC, Computer Science

  1996 — 1998

• Sri. Ramakrishna Mission Hr sec School (South)

  SSLC

  1991 — 1996

• Alpha Arts and Science college

  Bachelor of Science (BSc), Electrical and Electronics Engineering

  1999 — 2002

Skills

• Service Delivery Management
• Customer Service
• IT Service Management
• IT Operations
• IT Audit
• Itil
• Service Management
• IT Service Delivery
•  Project Lifecycle Management
•  Business Continuity Management
•  Vendor Management
•  People and Stakeholder Management
•  Project Scheduling, Budgeting & Cost Controls
• Incident Management
• Iso 20000
• Management
• Networking
• Program Management
• Crm
• Pre-Sales
• Project Management
• Service Delivery
• Service Desk
• Service-Level Agreements (Sla)
• Sla
• Requirements Analysis
• Team Management
• Vendor Management
• Solution Architecture